We are experiencing one of the most intense global periods of social and economic transformation in history. The Y Generation, Big Data, the “empire of the mobile” and the Internet of Things act as significant disruptors for the traditional insurance business.
All this leads us towards new trends in assessing risk and fraud, preventing delinquency and collecting debts for the Insurance sector, in an increasingly digital, omnichannel and multi-device customer interaction environment.
How we can help
We propose a global approach based on our integrated contactability and collection solutions which make it possible to:
Segment customers, defining profiles and types of behaviour.
Establish personalised strategies to anticipate the collection stage in the customer lifecycle, optimising, for example, credit limits and billing cycles, and reducing the risk of default.
Make available to the insured party an extensive choice of communication and payment channels which are constantly evolving and integrate the latest and most innovative options.
Recover possible defaults at the earliest stage, preventing coverage from being suspended and reducing the risk of losing the customer.
Increase customers’ level of satisfaction and engagement with the brand.
Considerably reduce insurers’ operating expenses.
IMSolutions cuenta con los mejores socios tecnológicos para seguir innovando juntos en el desarrollo de nuevas soluciones para la transformación digital de los procesos de riesgos y cobros.
Hemos establecido con nuestros partners relaciones sólidas y a largo plazo, basadas en un ADN común: la filosofía Fintech y la innovación.