Privacy Policy

At Kíneox, we make considerable and continuous efforts to adapt our procedures to the new regulatory requirements, especially in terms of privacy and personal data security. Therefore, with the intention of showing the greatest transparency and respect in the management of the personal data that pass through our systems, we inform you of our Privacy Policy:

Who is the data controller with regard to the processing of your personal data?

KINEOX SOLUTIONS S.L. is the data controller with regard to the processing the personal data you provide to us.

What do we use your personal data for?

To properly manage and respond to queries, comments or requests made by you through the different contact channels that we have established in the “CONTACT” section of our website

What is the legal basis for the processing of your personal data?

The legal basis for the processing of your personal data derives from your consent, given at the moment when you contacted us.

To whom do we communicate your data?

No data will be disclosed to third parties, unless required by the competent authority.

What are your rights?

You have the right to go to the competent authority. In the event that the user does not obtain the desired response or satisfaction, KINEOX informs him/her of his/her right to file a complaint with the Spanish Data Protection Agency, located at C/ Jorge Juan nº6, 28001 Madrid or via Internet at the following address:

More information about KINEOX SOLUTIONS S.L., the data controller with regard to the processing of your personal data

KINEOX SOLUTIONS S.L. (Kíneox) is a Spanish company with tax ID (CIF) number B-85707644, based in calle Puerto de Somport 9, Edificio Oxxeo; 28050 (Madrid) and registered in the Madrid Commercial Registry in Volume 26,690, Folio 64, 8th Section, Page M-480999. Contact telephone number and email address: telephone number 917 936 000, email

Storage period of your data

In order to guarantee the user’s rights in terms of personal data protection or as a consumer, the company will keep your data for a maximum period of 24 months from the time your personal data is collected.

More information about the recipients of your data

We never give, sell or exchange your personal data with third parties outside KINEOX, nor do we make international data transfers outside the EU. They may only be transferred to the competent authority when required.

More information about your rights

» Right of access:  you have the right to obtain confirmation as to whether or not Kíneox is processing personal data concerning you. You can contact us at the email address we specify below to send you the personal data that we process about you.

» Right to data portability: you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred to your name or to a third party. It will only include the personal data that you have given us.

» Right to rectification:  you have the right to request the rectification of your personal data if they are inaccurate, including the right to have incomplete personal data completed.

» Right to erasure: you have the right to obtain the erasure without undue delay of any personal data processed by Kíneox at any time, except if you have any pending issues to be resolved with us.

» Right to withdraw consent: you have the right to withdraw consent at any time without this affecting the lawfulness of processing based on the consent before its withdrawal.

» Right to object to direct marketing: you have the right to object to direct marketing, including profiling carried out for said direct marketing.

» Right to lodge a complaint with a supervisory authority: if you consider that we have processed your data incorrectly, you can contact us. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos –

» Right to restriction of processing: you have the right to request Kíneox to restrict the processing of your personal data in certain circumstances.

Exercising of rights

We have appointed a Data Protection Officer to ensure that we treat your personal data transparently, accurately and legally. You can contact our Data Protection Officer at to exercise your rights.

Installation of cookies

Kíneox installs anonymous technical cookies which are strictly necessary for the proper functioning of the website and analytics cookies, in both cases without processing or storing any personal data. You can consult our cookies policy here. At any time, you can accept, reject or configure such cookies on the cookies settings page.

Adherence to Confianza Online

This Privacy Policy is governed by Spanish law. The Parties submit, at their choice, for the resolution of conflicts and with waiver of any other jurisdiction, to the Courts of the user’s place of residence.

Kíneox is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For more information:

Likewise, we inform that, as a member entity and in the terms of its Code, Confianza Online will be competent for the alternative resolution of possible controversies in matters of digital advertising and data protection related to this area (

Validity of our Privacy Policy

This Privacy Policy has been updated on the occasion of the application of the European Data Protection Regulation and will be modified according to the legal requirements that may arise.

Madrid, October 2021.